How It Works

 


FAQ'S about mailed certificates.

Q. I want to use it tonight, how can I do that?
A. If you have the certificate in hand you can use it tonight.

Q. How long will it take to get the certificates?
A. It takes 7 - 10 days to receive the certificate.

Q. I ordered my certificate and it has not come in the mail. What do I do?
A. Call NeoFill Fulfillment Center at 866.311.9806 to inquire.

Q. I received multiple e-mail confirmations and confirmation numbers. What does that mean?
A. For each order, you will receive a confirmation number.


FAQ'S about Print On Demand certificates.

Q. How long will it take to get the certificates?
A. You can print it instantly.

Q. I ordered my certificate and I have not received a link to print it. What do I do?
A. Check your spam folder or call NeoFill at 866.311.9806 to inquire. Please do not reorder your deal voucher.

Q. I am unable to print because my printer isn't working. What do I do?
A. You can email ondemand@neofill.com. Please do not reorder your deal voucher.

Q. I received multiple e-mail confirmations and confirmation numbers. What does that mean?
A. For each order, you will receive a confirmation number.


Customer Support:

Neofill is the credit card processor and certificates distributor- please contact the friendly staff at Neofill with any customer support questions you may have Toll Free at 1-866-311-9806.

Neofill (Northeastern Ohio Fulfillment Center)
650 S. Prospect Ave.
Hartville, Ohio 44632